Article Information
Original Research Article | Open Access | Peer Reviewed
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The Influence of Brand Image and Service Quality on the Intention to Reside in Senior Housing: The Moderating Effect of Self-Determination
Chin-Chu Lu
Ruey-Der Twu
Kuo-Chung Huang
Abstract
In the increasingly competitive market for elderly care services, the residential choices and intention to reside in
senior living facilities among older adults are influenced by a multitude of motivations. This study aims to
investigate the influence of brand image and service quality on the intention to reside in senior housing among
older adults. Furthermore, it delves into examining the moderating effect of self-determination in these
relationships. Employing a questionnaire survey method, this research formulated hypotheses after reviewing
relevant literature and distributed online questionnaires using convenience sampling, collecting a total of 394
valid responses. Statistical software such as SPSS and PROCESS was utilized to conduct descriptive statistics,
correlation analysis, regression analysis, and the Bootstrap method for testing mediation and moderation effects.
The findings confirm that both brand image and service quality have a significant positive impact on older adults'
intention to reside in senior housing. Moreover, service quality mediates the relationship between brand image
and intention to reside, while self-determination significantly moderates the impact of brand image on the
intention to reside. This study suggests that senior housing operators should emphasize the autonomy needs of
older adults by providing diversified choices and customized services, serving as a reference for their consumer
decisions and business management.
Ruey-Der Twu
Kuo-Chung Huang
Full Text: PDF |
DOI: https://doi.org/10.30845/ijhss.vol15p15
Article History:
Received: 22 March 2025 | Accepted: 1 May
2025 | Published: 13 May 2025
Reviewer(s):
Payam Boozary, Amirkabir University of Technology, Iran; ORCID iD: 0009-0002-3205-6386
Email: [email protected]. Tatiana Bugaenko, Department of Art Aftab Alam Khan, Abasyn University, Pakistan
Email: [email protected]
Email: [email protected]. Tatiana Bugaenko, Department of Art Aftab Alam Khan, Abasyn University, Pakistan
Email: [email protected]
Address for Correspondence:
Chin-Chu Lu, Ph.D. Student, Department of Business Administration, Nanhua
University, Chiayi, Taiwan.
[email protected]
[email protected]
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